One Multisport

5 months ago

KIT ORDER UPDATE FROM ZOOT

Dear Cyndi,

I hope you are well and staying healthy and safe. So much has changed since we chatted last week.

As we continue to monitor reports of the impact of the Coronavirus (COVID-19), we want to assure you that ZOOT Squad remains committed to delivering outstanding custom apparel solutions. We appreciate the choice you have made in working with ZOOT as your Custom Teamwear partner.

During this evolving health situation, the safety and well-being of our team members, clients, and families is our main priority. We greatly care about our communities and want to do our part to keep you healthy, keep our employees healthy and help minimize the spread of the virus. In that spirit, we have implemented more aggressive components to assist in the containment of the coronavirus and help protect us all.

Internally, we have minimized the number of team members in our Carlsbad, CA. offices. Staff has already begun working remotely from home during this time, while others are working alternate hours, creating social distancing from those in the office. This allows us to continue providing you with services as we move through this time. All team members are directed to stay home if they or a family member are sick. Further measures are in place should a team or family member be exposed or contract the virus.

As you may be aware, all of our custom apparel is produced at our wholly owned factory, located on the island of Luzon, in the Republic of the Philippines. While the impact of the COVID-19 / Corona Virus has been less substantial in the Philippines than other countries, strict measures have been announced to contain the spread within the country.

Last week, the President of the Philippines announced “enhanced community quarantine” measures that took effect on Tuesday, March 17 at midnight. Under these new measures, the entire island of Luzon (home to over 57 million people), faces strict quarantines, which have been implemented for all households. Public transportation has been suspended and provisions for food and “essential health services” are being regulated.

We have been advised that this quarantine will be in effect until at least April 12.

We have been urgently assessing our production abilities, and which orders will be effected by this disruption.

We are taking this opportunity to notify you directly that a revised delivery schedule is pending. We know that orders originally scheduled to exit factory within the next three weeks will be postponed. As we receive additional information, we will be better able to communicate with you as to the specific date your custom order will be shipped.

While we may not be able to completely prevent the outbreak from impacting our ability to supply products to you, please rest assured that our entire organization is highly focused on minimizing any impact to your needs as a customer.

We understand that you have concerns and uncertainty with all aspects of this in your own day to day activities. As more and more races, events and activities are cancelled and/or postponed, we understand that this is just one additional concern you and your team have.

We are committed to being responsive to your inquiries and needs as the situation evolves

Thank you for your continued support and understanding during these unprecedented and challenging times. Remember, we are all in this public health situation together. We wish you, your families and your teams much good health.
Jenn Santel ... See MoreSee Less